CALIBRE CONTRACTING EQUIPMENT 

WARRANTY INFORMATION 

 

Calibre Contracting Equipment Limited and Calibre Contracting Equipment Pty Ltd

Warranty Policy

Warranty Inclusions

Calibre Contracting Equipment Limited (New Zealand Warranty) and Calibre Contracting Equipment Pty Ltd (Australian Warranty) hereafter referred to as “CCE” warrants all CCE product as follows-

  • to be free from material and manufacturing defects for a period of 3 years or 3000 machine hours, which ever comes first
  • all other CCE manufactured parts for a period of 6 months (180 days) or 1000 service hours, which ever occurs first,

from the date of delivery by CCE to the End User or OEM/Dealer (“the Customer”) as the case may be. 

This warranty extends to the OEM/Dealer purchasing the CCE product from Calibre during ownership by the OEM/ Dealer– and where that OEM/Dealer on sells to an End User as a new machine – the End User so purchasing from the OEM/Dealer shall also be able to rely on the Calibre Warranty provided that the End User enters into a separate CCE Warranty with Calibre. For the avoidance of doubt, in the case of CCE product sold to the OEM/Dealer with the intention of on sale to an End User, for the End User to be able to rely on these Warranty provisions a separate CCE Warranty Agreement must be entered into and signed between CCE and the End User.

Upon receipt of a claim from a Customer with supporting evidence and following inspection by CCE during the warranty period, any attachment or part manufactured by CCE is proven to be defective in material and/or workmanship, CCE shall repair or arrange for the repair and / or full or partial replacement of such attachment or part providing the attachment or part was installed and operated in accordance with CCE’s currently published instructions.

Any attachment or part repaired or replaced under the terms of this warranty policy shall retain the warranty period pertaining to the product’s original date of purchase.

Warranty Exclusions
  • This policy does not cover machinery parts or accessories that are warranted directly to the end user by third party manufacturers, for example hydraulic cylinders, hoses, valves, or any other portions of hydraulic kits used in CCE products but not manufactured directly by it.  Failure to follow CCE’s or the third-party manufacturer’s recommendations for oil pressure and flow ratings on hydraulic components will invalidate all warranty claims relating to both the attachment and the hydraulic components of the attachments.
  • CCE shall not be responsible for any problems associated with hose fittings, damage or malfunction after installation regardless of cause.
  • This policy does not extend to those attachments or parts that have been altered or repaired by others without the express written authorization of CCE.  Nor does it apply to any CCE products or parts, which in CCE’s opinion, have been subjected to or adversely affected by operator misuse, inappropriate application, accident, negligence, improper installation, improper maintenance or improper storage.
  • CCE accepts no responsibility whatsoever for the suitability or otherwise of the carrier machine or other equipment to which a CCE attachment may be mounted upon or fitted to.
  • CCE shall not be held liable for injury or damage caused to any person, place or machine by reason of the installation, use or mechanical failure of any CCE product/attachment.
  • General product wear and tear or pins and bushings wear and tear are not eligible for warranty claims.
  • CCE specifically disclaims any implied warranty of Merchantable Quality and/or any implied warranties of fitness for a particular purpose.
  • CCE shall not be liable for any incidental or consequential loss, damages or expenses, arising directly or indirectly from the product or parts, whether such claim is based upon breach of contract, breach of warranty, negligence, strict liability in tort or any other legal theory.  Without limiting the generality of the foregoing, CCE specifically disclaims any damages relating to (i) lost profits, business, revenue or goodwill; (ii) any expense or loss incurred for labor, supplies, substitute machinery or rental; or (iii) any other type of damage to property or economic loss.

No agent, representative, dealer, distributor, service person, or employee of any company, including CCE – its authorized dealers, distributors and service centers – is authorized to alter, modify or enlarge this Warranty or make any exemptions in respect of it.

 

Calibre Obligations

At its option, CCE may repair or arrange for the repair and/or full or partial replacement of a defective part or attachment.  Any repair work may be carried out at CCE’s own premises, at the location of an authorised Service Agent/Dealer Workshop, on the site at which the part or attachment is being used, or at any other location that CCE considers appropriate under the circumstances.

Under the terms of this warranty, without CCE’s specific written agreement stating otherwise, CCE’s obligations are limited to the repair or full or partial replacement of the defective item(s) and do not include any costs, direct or indirect, associated with the removal or reinstallation of the attachment or part on the carry machine.  This is the responsibility of the Customer.

CCE warrants that any repair work carried out by it directly shall be conducted in a timely and professional manner.  Where a third party is engaged to carry out repair work in connection with a CCE warranty claim, CCE’s obligation and liability shall be limited to a refund of the authorised reimbursable costs charged in connection with the provision of such work.

Customer Obligations

Without CCE’s specific written agreement stating otherwise, the Customer is responsible for the proper and normal installation, operation and maintenance of a CCE-supplied attachment or part, including any hydraulic components or fittings.

The Customer is also responsible for notifying CCE as soon as it identifies a defect or non-compliance that may potentially be subject to a claim under this policy and for following CCE’s published Warranty Claim Procedure.

The Customer must follow the maintenance schedule as outlined in the manual. 

The Customer is responsible for returning the attachment and /or parts comprised in the warranty claim to CCE within 30 days after any defect or non-compliance has been reported to CCE, with transportation charges prepaid by the Customer. In the event of failure of the Customer to return the attachment or parts, CCE shall have the right to recover from the Customer the full costs incurred in meeting the warranty claim including, but not limited to, the cost of the parts, the labor costs, transportation and all other incidental costs.

Extended Service Plan (ESP) - Performance Packages

When a customer purchases a Calibre Performance Package, Calibre Contracting Equipment Limited (CCE) will provide an Extended Service Plan (ESP) for a period of 2 years or 3,000 machine hours, which ever comes first from the date of delivery to the End User or Dealer (“the Customer”)

 

Upon receipt of an email communication from a Customer describing a performance problem with any Calibre Performance Package we shall repair or arrange for the repair of the Performance Package providing the attachment or part was installed and operated in accordance with Calibre’s currently published instructions.

 

In relation to problems arising from installation of the package on the machine-  

  • Where the Customer installs the Performance Package, the Customer is responsible for the proper and normal installation of the Performance Package or part, including any hydraulic components or fittings. Any problems arising from such installation will be the responsibility of the Customer.
  • Where CCE installs or arranges the installation of the Performance Package, CCE will take responsibility for these aspects.

We have full confidence in the performance and longevity of our Performance Packages. In designing all the components and developing the combinations to work as a single, smooth, cohesive unit we wish to ensure the customer enjoys the full benefits of the package, trouble free. We are also realistic enough to recognize that the equipment must stand up to very demanding treatment and, occasionally problems will arise. Thus the Extended Service Plan.

 

To avoid any misunderstanding, the following points of clarification shall apply to the ESP : 

  1. The nature of the repair may be such that it is easier for us to supply a “loaner”, whilst such repairs are undertaken – the objective being to get the machine operational as soon as practical. The decision as to whether to provide a “loaner” or not will be at the sole discretion of CCE.
  2. The ERSP extends to the full Calibre Performance Package or a part of such package manufactured and/or provided by CCE. A “repair” may include full or partial replacement of the Performance Package or part.  The decision as to how the “repair” shall be undertaken shall be at the sole discretion of CCE.
  3. The extended service plan will apply where all Calibre or OEM attachments and components have been used. It will not apply where any non- Calibre, non-OEM or Third Party attachments, components or parts have been used.
  4. Other than in respect of normal maintenance and servicing the ESP will not apply where the Customer or any third party has interfered with Calibre Performance Package.
  5. The ESP will not apply where the Calibre Performance Package or any part of the package, or the OEM working Attachment has been altered or repaired by the Customer or any third party without the express written authorization of CCE. 
  6. It does not apply to the Calibre Performance Package or any part of the Package, which in CCE's opinion, has been subjected to or adversely affected by operator misuse, inappropriate application, accident, negligence, improper installation, improper maintenance or improper storage.
  7. This ESP extends only to repairing the Performance Package and does not extend to any costs, direct or indirect, associated with the removal or reinstallation of the Package or part on the package and nor for freight and transport costs of the Performance Package or part on the package – including any freight on the provision and/or return of a “loaner”. This is the responsibility of the Customer.
  8. Except where there is a conflict with the above provisions, all the provisions of the CCE Warranty Program shall apply to the ESP.

 

 

For timely resolution of Warranty Claims, customers are requested to follow the procedure outlined below.

 

1. Upon identification of a defect covered under Calibre’s Warranty Policy, notify Calibre Contracting Equipment immediately before any work is carried out on the attachment or part.

 

2. Complete a Calibre Warranty Service Claim Form.  Ensure that all the information and supporting material that is requested in this form is provided to Calibre in a timely manner.  Email, fax or post to Calibre.

 

Calibre Warranty Claim Form (PDF)

 

3. Upon receipt of the Warranty Service Claim Form and supporting material, Calibre will assess the claim, determine what action is required and issue a Warranty Claim Number.  At this time Calibre will provide details of the proposed action, and if relevant, authorised reimbursable direct costs.  Any parts to be supplied by Calibre to a third party Service Agent/Dealer Workshop will be noted and excluded from the calculation of reimbursable costs.  All indirect costs such as mileage, pick-up/delivery costs, removal and re-installation etc, are the responsibility of the Customer.

 

4. Where Calibre has opted to replace, in full or part, the defective item(s) such replacement shall be arranged as quickly as possible.

 

5. Where repair work is to be carried out by Calibre, Calibre will make arrangements for the item to be collected from the nearest branch of the dealer, carry out the repairs and at its cost return the item(s) to the branch from which it was originally collected.

 

6. Where repair work is to be carried out by a third party Service Agent/Dealer Workshop, it is the Customer’s responsibility to arrange for the delivery of the defective item(s) to the premises of the authorised Service Agent/Dealer Workshop.  Upon completion of the required repair work, the Service Agent/Dealer Workshop will return the item(s) to the Customer at the Customer’s cost and invoice Calibre for reimbursable direct costs associated with the Warranty Claim.

 

Note:  Any repair work carried out by a third party prior to a Warranty Claim Number being issued by Calibre shall have the effect of invalidating the claim.  Third party invoices pertaining to the reimbursement of Warranty costs must include the Warranty Claim Number, date or service, description of work carried out and the Serial Number of the attachment or part on which such work was carried out.  Failure to provide this information may delay payment and/or invalidate the claim. 

 

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